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Inputs
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Function
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Outputs
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Determine
Standards and How to Meet Them
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Quality
Planning
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Quality
Management Plan; Checklists
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Definition
and Management of Quality Processes
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Quality
Assurance
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Measurement
Based Quality Improvement
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Monitor
Specific Variables to Meet Standards
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Quality
Control
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Continuously
Improve; Minimize Rework; Adjust Process
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Key Factors for Success:
Determine who owns quality issues; define what quality means to the
project; identify specifically what it means to have quality output
Key Techniques and Tools: TQM (Total Quality
Management); CIM (Continuous Improvement Methodology); Root Cause
Analysis; Pareto Diagrams; surveys and interviews; control charts; cost
benefit analysis; peer inspections; benchmarking
Key Concepts: quality is NOT perfection, it
is the meeting of specifications in a repeatable manner; communicate and
posture the Quality Mission to those responsible for making it happen
Back
to Project Management
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